Privacy Policy

1. Who We Are (Responsible Party)

The responsible party for the purposes of POPIA is:

Mabaso Integrated Solutions (Pty) Ltd, operating in KwaZulu-Natal, South Africa.

Contact: [email protected] | Tel: +27 73 521 4071

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you complete a form on our website. This may include:

Full name, email address, phone number, physical address or farm location, type of farming operation or business, farm size and produce details, organisation or company name, and any additional information you choose to share in a message or enquiry field.

3. Why We Collect Your Information (Purpose)

We collect and process your personal information to process and respond to farmer registration applications, respond to buyer and sourcing enquiries, respond to general contact enquiries, communicate with you about our agricultural services and programmes, and comply with any applicable legal obligations.

4. Legal Basis for Processing

We process your personal information on the basis of your consent, which you provide by completing and submitting a form on our website and checking the POPIA consent checkbox. You may withdraw your consent at any time by contacting us at [email protected].

5. How We Use and Share Your Information

Your personal information is used solely for the purposes described above. We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our website and delivering our services (such as email and messaging platforms), provided they are bound by confidentiality obligations and may not use your information for any other purpose.

We may also disclose your information where required by law or a court order.

6. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your information is stored securely and access is restricted to authorised personnel only.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Retention of Personal Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

Right of access: request a copy of the personal information we hold about you. Right to correction: request that we correct inaccurate or incomplete information. Right to deletion: request that we delete your personal information, subject to any legal obligations to retain it. Right to object: object to the processing of your personal information in certain circumstances. Right to withdraw consent: withdraw your consent to processing at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and in accordance with POPIA.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. A cookie consent notice is displayed when you first visit our site. You may accept or decline non-essential cookies at that time.

Essential cookies necessary for the website to function are always active. Analytics and tracking cookies are only activated with your consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised last updated date. We encourage you to review this page periodically.

12. How to Contact Us or Lodge a Complaint

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected] — Phone: +27 73 521 4071

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:

The Information Regulator (South Africa) — Website: www.inforegulator.org.za — Email: [email protected]